Frequently Asked Questions

1. Is EMOTI Talking-Pen Safe for child?

EMOTI Talking-Pen scans printed hidden barcode from audible book (like a camera). There is no radiation. EMOTI Talking-Pen is certified for following standards:
  • CE
  • RoHS
  • CCC

It's safe for child. For children below 3 years old, adult supervision is required.

2. Why My Talking-Pen Does Not Read Book?

Symptom 1: Talking-Pen cannot be powered up. The LED light is on for a few seconds, and then off. The prompt "Welcome to EMOTI Audio World" is not played or partially played.

Causes and Solutions: Most likely the battery is flat. Please charge the battery for at least 30 minutes and try again. Make sure the charger and USB cable is in good conditions (you may charge the Talking-Pen using USB port from computer). If problem persists, please bring to EMOTI Office for checking and repair. 

Symptom 2: Talking-Pen can power up, without prompt "Welcome to EMOTI Audio World.", but LEDs are blinking.

Causes: Most likely the Talking-Pen is in a hanging state. As there is not a hard switch to turn on and off the Talking-Pen, it may hang after running for a few months. Another reason could be the free memory of Talking-Pen is too little.

Solution: Please RESET the Talking-Pen using a paper clip. The RESET hole is just below the power button. Check the free memory in the Talking-Pen (right-click on the drive letter of Talking-Pen, and click on Properties). Make sure there is at least 200MB free space in the Talking-Pen drive, as it's needed for some Talking-Pen feature, such as recording, read and follow, etc.

Symptom 3: Talking-Pen reads something totally different from the book content.

Causes and Solutions: Please let Talking-Pen select the book by tapping the audio logo on the book cover.

Symptom 4: Talking-Pen can power up, with prompt "Welcome to EMOTI Audio World.", but when pointing onto the book cover, nothing happens.

Causes: Most likely the scanning head is offset when dropping to ground, or hitting to hard on hard surface.

Solution: Please bring it to EMOTI Office for repair. 

3. Warranty, Repair And Trade-In

EMOTI Talking-Pen comes with 1 year local warranty. Please refer to the warranty card for details. The warranty is void if

  • Damaged with crack or obvious scratch on the pen body.
  • There is evidence of water.
  • The Talking-Pen is opened.
We provide trade-in service if the warranty is expired with a flat fee of S$68. Customer will receive a brand new Talking-Pen, with 1-year warranty. 

EMOTI Ptd Ltd 为EMOTI点读笔提供1年的保修。详情请参照产品附带的保修卡。以下情况我们公司不提供保修:

  • 点读笔明显的摔伤,开裂。
  • 点读笔被人打开过。
  • 点读笔有进水的迹象(内置检测物质改变性状)。

EMOTI Pte Ltd 为保修期已经过期的产品提供以旧换新服务, 统一价格S$68. 产品有新的1年保修。